Once you have ordered and paid for your goods we will send you an e-mail confirming the receipt for your payment online, details of your order, and details regarding delivery, providing that you submitted an accurate e-mail address when placing your order. We cannot guarantee that all the ordered goods are available in our inventory at all times but we will ship these as soon as possible.
Orders are packed and shipped Monday – Friday only. Most orders are shipped within 2 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders without stock item(s), may take an additional 30 business days to process and ship.
We encourage you to print or save a copy of your payment information for paying online and shipping confirmation e-mail immediately upon receipt, in case you need to contact us with any questions about your order. If you notice that any of the information emailed to you is incorrect please contact us immediately so we may correct it.
Shipping and Holding Cost
Shipping and handling costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.
For orders delivered within the United States, the packing and shipping charge you will pay will be displayed on the screen before you confirm your order to us. Where multiple items are included in one order, we may ship the items separately, in which case, you will only be charged one postage and packing charge.
Payments and Refunds
In providing payment card details, you confirm that you are authorized to use the card and authorize us or our payment service provider to take payment in full for the items in your order, packing and shipping charges, and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment method (i.e. Paypal, Credit Card) and/or to the card originally used for payment.
To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order match the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the 800 number on the back of your credit card to confirm.
We try to have sufficient stocks of goods to meet demand but occasionally, items may be out of stock or unavailable from our suppliers. In the event of this, we will try to contact you to inform you of this and will take guidance from you as to how you would like to proceed, for example, have a refund for that item, a substitute or a similar product or to wait until the item is back in stock again. All items sold through this website are subject to availability.
To place an order you will be asked to provide a valid email address so that we can send a confirmation email as soon as your order has been shipped. This helps you to know when your delivery is on its way to the delivery address specified. You will only pay one delivery charge per order regardless of how many items you order (please see “Packing and shipping costs above).
Notifications of Errors
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.
Your Rights to Return Your Online Purchase Cancellation Right
You have 14 calendar days from receipt of your total order, in which to cancel any item(s) you have ordered from us. We must receive any such return within 14 calendar days of your cancellation. See “How To Return Items” for more details. All items must be returned to us in the condition you received them, which includes keeping any hygiene seals in place. Please be aware that you will lose your right to cancel your item(s) if you unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
If any item we have supplied is damaged on receipt we will replace or repair the item free of charge or refund the price you paid for it together with any postage charges you paid to us for delivery.
How to Return Items
To return a damaged item you should contact our Health and Wellness of Carmel Natural Pharmacy. Then follow the instructions on the Returns Note included in your delivery.
Return to Store
You may also return any item that you have ordered from us online the Health and Wellness of Carmel Natural Pharmacy. You must return your item(s) within 14 days of receipt of your total order. You must present your shipping form to our store to enable our store to process your return.
Your refund will not be processed until we receive your goods back. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your payment card, depending on your card provider.
We will refund any postage paid.